Shipping policy

Thank you for shopping with Foldamic. We aim to deliver your orders quickly, safely, and reliably. This policy outlines how your order is processed, shipped, and delivered so you know exactly what to expect.

1. Order Processing Time

All orders are processed within 2–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. During periods of high demand, processing times may be slightly extended. Once your order is placed, you will receive a confirmation email, followed by a shipping notification once your order has been dispatched.

2. Shipping Methods

We currently offer standard shipping across India, along with express shipping where available at checkout. Orders are fulfilled through trusted courier partners, depending on your delivery location, to ensure safe and timely delivery.

3. Delivery Timeframes

Estimated delivery timelines within India are typically between 3–7 business days. Deliveries to remote or less accessible locations may take additional time depending on courier service availability. Please note that all delivery timelines are estimates and may vary due to external factors beyond our control.

4. Shipping Costs

We offer free shipping across India on all orders, unless stated otherwise. If express shipping is selected at checkout, any additional charges will be clearly displayed before payment.

5. Order Tracking

Once your order has been shipped, you will receive a tracking link via email or SMS. This allows you to track your order in real time. Please note that tracking updates may take up to 24 hours to reflect after dispatch.

6. Delivery Issues and Delays

While we strive to ensure timely delivery, delays may occasionally occur due to courier-related issues, weather conditions, public holidays, or other unforeseen circumstances. If your order is delayed beyond the expected timeframe, you can reach out to us at foldamic@outlook.com, and we will assist you promptly.

7. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping details at checkout. Foldamic is not liable for delays or losses resulting from incorrect address information. In the event of a failed delivery attempt, the courier partner may reattempt delivery or return the package. Additional charges may apply for re-delivery in such cases.

8. Damaged or Missing Packages

If your order arrives damaged or if any items are missing, please contact us within 7 days of delivery with your order number and relevant photos. We will review the issue and work towards a suitable resolution as quickly as possible.