Refund policy
At Foldamic, we want you to feel confident about every purchase you make. If something isn’t right, we aim to make the return and refund process simple, fair, and transparent.
1. Return Eligibility
To be eligible for a return, items must be unused, unworn, and unwashed, and must be returned in their original condition with all tags intact and original packaging included. Products should not show any signs of wear, damage, or alteration. Foldamic reserves the right to reject any return that does not meet these conditions.
2. Return Timeframe
Return requests must be made within 7 days of delivery. Requests made after this period may not be accepted. To initiate a return, customers can contact us at foldamic@outlook.com with their order details.
3. Refund Process
Once a returned item is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment. Refunds are typically processed within 7 days, although the time taken for the amount to reflect in your account may vary depending on your payment provider.
4. Exchange Options
We offer exchanges in cases of size issues or if the product received is defective or damaged. Requests for exchange must be made within 7 days of receiving the order. All exchanges are subject to product availability. If the requested item is not available, a refund or store credit may be offered instead.
5. Damaged or Defective Products
If you receive a product that is damaged or defective, please notify us within 7 days of delivery and share clear photos of the product along with its packaging. Once the issue is verified, we will either provide a replacement at no additional cost or process a full refund, depending on the situation.
6. Non-Returnable Items
Certain items are not eligible for return, including products marked as final sale or clearance, items that have been worn, washed, or used, products returned without original tags or packaging, and any customized or made-to-order items, if applicable.
7. Return Shipping Costs
Return shipping costs are the responsibility of the company. In cases where the product is defective or incorrect, Foldamic will cover the return shipping charges. We recommend using a trackable shipping method when returning items, as we are not responsible for packages lost in transit.
8. Cancellation Policy
Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process instead.
